Support
Talk to us
Email is the fastest route and reaches the people who build the app. We answer in English and German, usually within one working day.
Post
ShawonPro LLC701 Tillery Street, Unit 12-2449
Austin, Texas 78702
United States
What is it about?
Pick the right subject line and we answer faster
Each of these opens a pre-filled email. The more specific the first message, the fewer round trips.
Something is broken
Tell us your device, OS version and app version, and what you did just before it happened. That is usually enough to reproduce it on the first try.
Write to us →A question in the app looks wrong
Send the exam, level, test number and the question. Content corrections go into the next update.
Write to us →Billing and subscriptions
Apple and Google handle payments, so start with your store account. If the problem is on our side, we will fix it.
Write to us →Delete my account
Fastest in the app: Settings → Delete Account. By email, write from the address you registered with.
Write to us →Schools and course providers
If you teach an integration course, a VHS class or a company German course and want to use PassDeutsch with your group, get in touch.
Write to us →Press and partnerships
Happy to provide screenshots, background on the app, or an interview.
Write to us →Before you write
A lot of questions are already answered on the FAQ page. For account deletion, see delete your account. For what we store and why, see the privacy policy.